Oriental Trading Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Quality of purchase

I returned the items purchased due to the VERY poor quality of the product. Because OT would not provide a postage paid return label I had to pay for the return myself. The initial purchase price w/ shipping was $20.33. I had to pay $15.59 for the return!!!! If I had used the original packaging that the items came in it would have cost over $30! The reason being because the cost of the initial shipping is a bulk rate. I called numerous times to get this resolved. Bottom line is OT will not provide return shipping!! And that is why Amazon is so successful!!!!

User's recommendation: Buy elsewhere.

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ID
#2410835 Review #2410835 is a subjective opinion of poster.
Service
Oriental Trading Customer Care
Cons
  • Poor quality of product and poor customer service
Loss
$16
Preferred solution
Full refund plus return postage paid.

I didn't get my package

I received it! The day I called it in for not being received it was in the man mailbox. Thanks
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ID
#2228927 Review #2228927 is a subjective opinion of poster.
Location
Houston, Texas
Service
Oriental Trading Shipping Service
New Reviewer

Package

I was supposed to receive a package on the 12th and I did not get it so I'm wondering when is my package going to be delivered
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ID
#1987784 Review #1987784 is a subjective opinion of poster.
Cons
  • Part of order missing
  • Customer service
Preferred solution
Deliver product or service ordered

First I called because I had a question.

I left a message with my name and phone and I was not contacted. I chatted, they didnt help. I placed the order and it kept saying that to fix error below. Unable yo fox because it didnt say where
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ID
#1976311 Review #1976311 is a subjective opinion of poster.
Location
Ridgewood, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Do not buy from this site they products are not as described

Update by user Feb 20, 2020

The company refunded my money but not the shipping but it is what it is.

Original review posted by user Feb 20, 2020
The items are cheap looking and they charge you a lot for shipping and then if you need to return it they will ask you to pay for it. I bought an item worth $2.50 and I paid almost $7.50 in shipping. But when the item arrived it looks so cheap and not as expected and they want me to pay for shipping the item back. It would cost me more to pay the shipping than the item I bought. This is lesson learned next time try to order from reputable online store like Amazon or ebay. Avoid this online store.
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Resolved
ID
#1799372 Review #1799372 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund
New Reviewer

Not sure.

I never received my magazine. I would love to have it so I could order.
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ID
#1778909 Review #1778909 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Is the website working

I’ve tried to log on from different devices and it says “access denied”
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ID
#1706421 Review #1706421 is a subjective opinion of poster.
Location
Kingston, Kingston
Service
Oriental Trading Customer Care

Temporary Workers are Not Human

I work for a temp service and I work very hard for OTC and as I work and sweat they are more interested in getting extras. That is good but on the backs of a unsung workers, the temporary workers. I don't even get a good morning or a Hello, how are you. We are like slaves. And the funny thing about this company it is own by Buffett. On the backs of temps. For Shame.
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ID
#1684446 Review #1684446 is a subjective opinion of poster.
Location
Omaha, Nebraska

Cancel order without notifying me and then make up lies

I placed an important order that they canceled without notifying me. When I called to find out details they made up lies and said I called the next day to place a hold on the item and then cancel it. I never contacted them. This is the reason why they are loosing their business to amazon. Treating your customer indifferently and make up lies when you make mistakes. Just terrible. I don’t think I will ordering from them again. I will be going to their competitors who care about their costumers. If you need an order, if it’s important then don’t use this company.
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ID
#1566184 Review #1566184 is a subjective opinion of poster.
Pros
  • Options of items
Reason of review
Order processing issue
Loss
$200
Preferred solution
Going to a competitor

Cancelled my order without notifying me and made up lies

I placed an important order that they canceled without notifying me. When I called to find out details they made up lies and said I called the next day to place a hold on the item and then cancel it. I never contacted them. This is the reason why they are loosing their business to amazon. Treating your customer indifferently and make up lies when you make mistakes. Just terrible. I don’t think I will ordering from them again. I will be going to their competitors who care about their costumers. If you need an order, if it’s important then don’t use this company. They are not reliable.
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ID
#1566182 Review #1566182 is a subjective opinion of poster.
Location
Culver City, California
New Reviewer
Thank U Oriental Trading Company for canceling our order WITHOUT our consent and WITHOUT informing us that it has been canceled !!! Order was placed .. we got a confirmation with the order number we have been told all is well and should receive it in 10 days and we...
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ID
#1238791 Review #1238791 is a subjective opinion of poster.
Location
Mississauga, Ontario
Service
Oriental Trading Customer Care
Reason of review
Order processing issue
New Reviewer

Great customer service!

I recently ordered some items through Oriental Trading, and as soon as I got the shipping notification I realized I accidentally had it shipped to my OLD address. I called into Oriental Trading and quickly got a live person on the phone. I talked to Jag in Guest Relations who was very nice. He got in touch with UPS but they weren't able to reroute it, so instead of just telling me I'd have to go to the post office to get it once my old address declines it (like other companies have told me), he reshipped the entire order to me free of charge! And it was my error that I forgot to update my address! So generous. I didn't expect such great service from a company that sells such low-cost items. The products may be cheap, but the customer service is much appreciated. Thank you so much!!
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ID
#1226247 Review #1226247 is a subjective opinion of poster.
Service
Oriental Trading Customer Care
Reason of review
Good customer service

Not happy

No where in the description of the wedding bubbles I ordered did it say I had to put the monogrammed stickers on the bottles myself,to me my stuff should have already been ready to use when it arrived.
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ID
#1197251 Review #1197251 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Order never processed, had to cancel because not enough time to get it here for daughter's birthday. They were the main part of her party. Now scrambling to find replacement.

Will never order there again!!!!!
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ID
#1041602 Review #1041602 is a subjective opinion of poster.

Oriental Trading - Shipping Service Review from Madinat 'isa, Ash Shamaliyah

I am so so so so angry with oriental trading - I made an order asked for overnight shipping - then when it processed it said 2-4 days so I then contacted them and was told they would upgrade the shipping for free - then I got an email that my order was on hold due to versification of billing address - I replied right away stating that this is the address however if you cannot ship it overnight pls do not process the order as I have a party and it won't get to me in time - I continued to get automated responses I then call them FIVE days later and then they overnight it !! It was too late then and I said DAILY pls refund or credit me and my oRder for 5.days hadn't even been processed !!! So why they couldn't do that I don't know terrible customer service I am so angry and disappointed
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ID
#939251 Review #939251 is a subjective opinion of poster.
Location
Madinat 'Isa, Ash Shamaliyah
Service
Oriental Trading Shipping Service
Reason of review
Order processing issue

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