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Contact Oriental Trading Customer Service

How to Reach a Person at Oriental Trading

Verified Contact Information

Toll-Free Number:

  • 1-800-875-8480
    Toll Free
Call Now
Send Message

Customer Service:

  • 1-402-331-6800
    Internayional Orders
  • 1-800-348-6483
    Order Returns
  • 1-800-228-2269
  • 1-800-457-6728
  • 1-402-829-4777
  • 1-402-331-5511
  • 1-402-596-1200

Customer Service:

custserv@oriental.com
iplawgroup@oriental.com

Oriental Trading Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Oriental Trading Phone Number
1 (800) 875-8480
Average Hold Time
00:04:13
Average Calls duration
3 minutes
Most Popular Oriental Trading Email Address
iplawgroup@oriental.com
Oriental Trading Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (31% reported full resolution)
View full overview

How to Contact Oriental Trading Customer Service?

Most Popular Number:

(800) 875-8480
Toll Free
Total calls: 219 Issues resolved: 16 Last call: Jul 8, 2026

The Oriental Trading Phone Number is (800) 875-8480. This number is available for customers who need to contact Oriental Trading for any inquiries, orders, or support. The company aims to provide prompt and efficient customer service to address any concerns or questions you may have. Whether you're looking for information on products, need assistance with an order, or have any other queries, dialing this number is a direct way to connect with Oriental Trading's customer service team. Remember, the Oriental Trading customer service hours are Monday-Friday: 7AM-9PM CST, and Saturday-Sunday: 8AM-8PM CST, ensuring that you can reach out to them at a convenient time for you.

For those who prefer to communicate via email, the Oriental Trading customer service email address is custserv@oriental.com. This email address is monitored by the customer service team and can be used to send inquiries, feedback, or any other communication you wish to share with them. When sending an email, it's helpful to include as much detail as possible about your inquiry or issue to ensure that the Oriental Trading Website team can provide you with the most accurate and helpful response.

To contact Oriental Trading via their website, you can utilize the online contact form available on the www.orientaltrading.com website. This form is designed to facilitate easy communication with the team. By filling out the form with your contact information and the details of your inquiry or issue, you can submit your request directly to Oriental Trading customer service. This method is particularly useful for customers who prefer to write their questions or concerns rather than speaking with a representative over the phone.

The Oriental Trading Address is located at 5455 South 90th Street, Omaha, Nebraska 68137, United States. This address serves as the main location for the company's operations and customer service. If you have any physical correspondence or need to visit the Oriental Trading headquarters for any reason, this is the address you should use. However, for most customer service inquiries, it's recommended to contact Oriental Trading through their toll-free phone number, email, or live chat feature on their website, as these methods are more efficient and accessible for most customers.

The Oriental Trading hours of operation are Monday-Friday: 7AM-9PM CST and Saturday-Sunday: 8AM-8PM CST. These hours are designed to accommodate customers who need to contact Oriental Trading for various reasons, including inquiries, orders, or support. It's important to note that these hours are in Central Standard Time (CST). If you're calling from outside the CST time zone, you'll need to adjust the time accordingly. Remember, the Oriental Trading customer service team is committed to providing excellent service to all customers, so it's best to contact them during these hours to ensure you receive timely assistance.

PissedConsumer Club

Contact Information

Oriental Trading Website:

Oriental Trading Help Center:

Corporate Office Address:

Oriental Trading
5455 South 90th Street
Omaha, Nebraska 68137
United States

Other Info (opening hours):

Other Locations:

2140 County C Rd,

Roseville, Minnesota


425 Sha Ln, Spartanburg,

South Carolina 29307


294 John Martin Rd,

Spartanburg, South Carolina 29303


8435 South 114th Street,

La Vista, NE 68128


4206 South 108th Street,

Omaha, NE 68137


11112 I Street,

Omaha, NE 68137


Mailing Address:

P.O. Box 2308

Omaha, NE 68103-2308


Additional Phone Number:

International +1 (402) 596 2364

Domestic +1 (800) 327 8904

More contact details

Fax:

+1 (402) 829-4489

Summary of Oriental Trading Customer Service Calls

238 TOTAL
CALLS
03:14 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Oriental Trading?

Shipping and Delivery Question:

  • “Lost delivery”
  • “Shipping change”
  • “Received my package too late. I tried to cancel but was told to call when it arrived”

Request for Information Question:

  • “Place an order”
  • “Information about a product”
  • “Ingredients information”

Return/ Replace Question:

  • “Return help”
  • “Returns”
  • “Order was incorrect”

Product/ Service Question:

  • “Damaged package”
  • “Items late and defective”
  • “When will my order arrive?”

Payments and Charges Question:

  • “Double charged”
  • “False charges”
  • “Outstanding bill”

Account Question:

  • “Issues with my email i am trying to place a order”
  • “Forgot to put in free shipping code on my order just entered”
  • “Promo code”

Staff Question:

  • “Catalog and horrible customer service”
  • “To talk to customer service”
  • “I want to talk to customer service and nobody is answering any of my phone calls or emails Thursday”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Need to cancel my order. Won't be on time”
  • “Cancel order”

Website/ Application Question:

  • “Your web site isn't working”
  • “Is the website working”

Other Question:

  • “Would like to order catalogs”
  • “Catalog”
  • “When will I receive order if olaced today”

About

Related Companies

Berkshire Hathaway, GEICO, Forest River, Clayton Homes, Duracell

Summary

Oriental Trading is one of the largest direct merchant of party supplies, arts, crafts, toys and novelties. Company was founded in 1932 and became one of the first wholesalers. Oriental Trading is headquartered in Omaha, Nebraska. Company has over 3,000 employees and outstanding customer service. Oriental Trading has everything for organizing special occasion such as anniversaries, retirement, birthday parties, graduations, office fun, school events and so on. Among the supply assortment there are bags, wallets and totes, key chains, tableware, candy, personalized products, balloons and streamers, bubbles, hats, glow, gift bags, party theme packs, party decorations, noisemakers and many more.

Oriental Trading reviews and complaints

Oriental Trading is ranked 8 out of 282 in Party Supplies category

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